Shipping policy

Welcome to Glow & Gather!

At Glow & Gather, we are committed to delivering your favorite skincare, beauty, and fragrance products safely, securely, and on time. We strive to provide a smooth and reliable shopping experience for all our customers across Pakistan.

1. Order Processing

All orders are typically processed within 3–5 business days after confirmation.

Orders are processed during regular business days, excluding Sundays and public holidays.
Processing times may vary during sales, promotional events, or periods of high order volume.
Customers may be contacted to confirm order details before dispatch.

2. Shipping & Delivery

We aim to deliver your orders as quickly and safely as possible.

Delivery times depend on your location, courier availability, and other logistical factors.

Please note that delivery estimates are not guaranteed and may vary due to unforeseen circumstances.

3. Shipping Charges

Shipping charges, where applicable, will be clearly displayed at checkout before you complete your purchase.

Shipping fees may vary depending on your delivery location, order size, and available shipping services.

Any applicable free shipping offers will be displayed on our website or during checkout.

4. Order Confirmation

Once your order has been successfully placed, you may receive an order confirmation through email, SMS, or another available communication channel.

Please ensure that your contact information and delivery address are accurate to avoid delays.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, or another available communication method.

Customers can use the tracking details, when provided, to monitor the status of their shipments.

6. Delivery Delays

While we make every effort to ensure timely delivery, Glow & Gather is not responsible for delays caused by circumstances beyond our reasonable control, including:

Courier service disruptions
Extreme weather conditions
Public holidays
Transportation issues
Incorrect or incomplete delivery information
Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

Please contact our customer support team as soon as possible if you need to correct your shipping information.

Address changes may not be possible once an order has been dispatched.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer support team promptly.

We may request photographs of the product and packaging along with your order details to help resolve the issue.

Eligible returns and refunds will be handled according to our Return & Refund Policy.

9. Failed Delivery Attempts

If a delivery attempt is unsuccessful because the customer is unavailable, the courier service may attempt redelivery according to its policies.

Additional delivery charges may apply if an order needs to be shipped again due to incorrect information or unsuccessful delivery attempts.

10. Contact Us

If you have any questions regarding your order, shipping charges, or delivery status, please contact Glow & Gather through the contact information provided on our website.

Our customer support team will be happy to assist you.